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Magee Rehabilitation Hospital—a physical and cognitive rehabilitation hospital in Philadelphia—has received an Achievement Award from the Hospital&Healthsystem Association of Pennsylvania (HAP) for its innovative approach to Patient Care.

To improve patient care and satisfaction, Magee has created a “Culture of Excellence” by instituting programs that teach Leadership Development and proper Service Recovery. Magee also implemented a Rewards & Recognition program to recognize those who excel in providing patient services.

The crown jewel of the “Culture of Excellence” programs is Magee’s REACH (Respect, Excellence, Attitude, Compassion, and Hospitality) course, an all-day, multi-media session which combines learning about proper patient care and patient satisfaction with fun, interactive activities that bring Magee staff from all levels together to figure out the best way to tend to patient needs and expectations.

And the efforts have succeeded.

Magee’s rank in the Press Ganey database (which measures patient satisfaction in healthcare organizations through surveys) increased from the 72nd percentile to the 87th percentile overall for patient satisfaction. As of December 31, 2009, Magee was ranked in the 92nd percentile. Employee turnover rates have also improved. Prior to this program, nursing and hospitality turnover rates were 13% and 22% respectively. Rates are currently at 5.5% and 13 % respectively.

HAP’s mission is to advance the health of individuals and communities and to advocate for and provide services to members who are accountable to the patients and communities they serve. Magee has been chosen as the recipient for the award in the category of Patient Care. To learn more about HAP, visit HAPonline.org.

Magee Rehabilitation Hospital, founded in 1958, is a 96-bed specialty medical rehabilitation hospital providing physical and cognitive rehabilitation services. Magee’s flagship facility is located in Center City Philadelphia. In addition to the main campus that offers comprehensive services for spinal cord injury, brain injury, stroke, orthopaedic replacement, amputation, pain management and work injury, Magee provides an expanding out-patient network serving the surrounding communities. In 1985, Magee’s brain injury rehabilitation program became the first in the nation to be accredited by the Commission on the Accreditation of Rehabilitation Facilities.Magee partnered with Jefferson Hospital to create one of the nation’s 14 federally designated centers for spinal cord injury rehabilitation. Magee has been rated one of America’s leading rehabilitation hospitals by U.S. News&World Report. Magee provides treatment to more than 5,000 individuals annually. Magee is authorized to treat wounded military personnel returning from war. Magee is not an Obligated Group Affiliate.

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If you are you a member of the media interested in Magee, please contact:

Kim Shrack
Social Media and PR Manager
Magee Rehabilitation Hospital
1513 Race Street
Philadelphia, PA 19102
(215) 587-3363
KShrack@MageeRehab.org
MageeRehab.org