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Magee Rehabilitation Hospital is proud to announce that Press Ganey Associates, Inc. has named it a 2010 Success Story Award Winner. Press Ganey currently partners with more than 10,000 health care facilities—including 50% of U.S. hospitals—to measure and improve the quality of their care and their bottom line. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. Magee Rehabilitation Hospital is one of just six Press Ganey client facilities to receive this honor in 2010.

The Success Story Award recognizes facilities that have demonstrated leadership, implemented organizational change, and increased customer satisfaction. The Press Ganey Success Story Award is a coveted symbol of achievement in the health care satisfaction industry that is bestowed annually, and Magee Rehabilitation Hospital is just one of six organizations to receive this honor.

Richard B. Siegrist Jr., Press Ganey’s CEO noted, "We are proud to partner with Magee Rehabilitation Hospital. Their innovative approach to patient satisfaction helps to drive change in Philadelphia and improve the quality of health care."

"As an organization that adopted a Total Quality Management philosophy in 2008, it is gratifying to see that our efforts have resulted in these types of Press Ganey scores," said Magee’s President/CEO Jack Carroll, Ph.D., M.H.A.

To improve the satisfaction of patients and their families, Magee adopted a "Culture of Excellence" involving all-day, all staff interactive seminars that demonstrated the importance of positive attitudes and accountability in the workplace. The result was a feeling of responsibility across all levels of employment in the way patients and their families felt about Magee.



Magee Rehabilitation Hospital, founded in 1958, is a 96-bed specialty medical rehabilitation hospital providing physical and cognitive rehabilitation services. Magee’s flagship facility is located in Center City Philadelphia. In addition to the main campus that offers comprehensive services for spinal cord injury, brain injury, stroke, orthopedic replacement, amputation, pain management and work injury, Magee provides an expanding out-patient network serving the surrounding communities. In 1985, Magee’s brain injury rehabilitation program became the first in the nation to be accredited by the Commission on the Accreditation of Rehabilitation Facilities. Magee partnered with Jefferson Hospital to create one of the nation’s 14 federally designated centers for spinal cord injury rehabilitation. Magee has been rated one of America’s leading rehabilitation hospitals by U.S. News&World Report. Magee provides treatment to more than 5,000 individuals annually. Magee is authorized to treat wounded military personnel returning from war. Magee is not an Obligated Group Affiliate.

 

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Kim Shrack
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Magee Rehabilitation Hospital
1513 Race Street
Philadelphia, PA 19102
(215) 587-3363
KShrack@MageeRehab.org
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